Just as customer service is extremely important to any service or sales related business, it is equally as important to be sure that you have a strong partnership with your vendors. At JI Bases our company is built on a foundation of no-excuses customer service; if it’s not right, we fix it! When our vendors sell a table base to any restaurant, hotel or school they know that if something is not right, we will fix it, no questions asked.
When you are working with vendors on a regular basis, it is in your best interest to have a strong relationship with them and treat them as more of a partner than just simply someone who is selling you something. Creating this partnership will ultimately benefit you as they can positively impact your company and overall goals. It is equally important to choose the right vendor that has the same ideals and overall goals when it comes to customer satisfaction.
The quality of the product that your vendor provides is crucial for you to be able to ensure that your customers have an amazing experience. At JI Bases we strive to provide the best possible quality product, so that quality is reflected in our clients business. When a customer sits down at a wobbly table, it can be a direct reflection of the quality of that restaurant. Many people may think “if this restaurant will let something as small as tables get wobbly, what does that say about their food or customer service?”
Part of creating that strong partnership with your vendors or clients is timeliness. Your ability to deliver your product in a timely fashion is a direct representation of your reliability as a whole. Knowing that you have a reliable vendor can give you the peace of mind that you need to run a successful business, and ultimately be successful. It is also very important that you stay competitive with other potential vendors. While you may have a strong partnership with a restaurant or hotel, if you cannot offer at least an equally good product as a competitor, they may go elsewhere, so it is important to stay innovative with your product design as well.
At the end of the day the relationship between a vendor and business can be simplified down to getting what you need, when you need it and with no aggravation. Trusting that your vendor will follow through is what keeps a partnership together and leads to success for both parties. That is why JI Bases is committed to being the best vendor we can be, for any and all of your table base needs.