For us, not to us
Restaurants and the hospitality industry in general is typically a transient employee playground. People come and go and, unfortunately, service is negatively affected by this rapid turnover. Restaurant-hospitality.com (2016) suggests that the next time you’re facing a hiring decision, go with the person/people that have approach, attitude, and a true desire to serve over prior experience. This desire for providing an extra layer of service will be noticed giving your restaurant, hotel, retail business an advantage.Hospitality is present, according to the article, when something happens “for” us and is absent when something happens “to” us. It’s important to see and understand the difference. JI Bases has always given our customers what we have been told time and again is excellent customer service. We don’t rely on pat answers, each customer is given attention, and we deliver only what we expect in return – personal service.
Perceptions
The perception of “extra,” “special,” or “excellent” service is subjective and unique to each customer. But an employee who can genuinely understand that each customer wants each and every experience to be everything it can be will help to set you apart from your competition.
More often than not, you’ve experienced what you thought was good service. The “extras” of excellent service are no longer expected by the majority of patrons. Don’t pretend that you’re not surprised when that one server deserves that extra tip at the end of an unforgettable meal or when you feel that another table has received better overall service from their server.
Attitude can make a difference; customers respond well to a pleasant smile, a cheery "hello," or just an inquiry as to how well they look. Talk to your associates as to why your customers will come back again and again when they feel this extra sense of well-being and acceptance.
As a supplier, JI Bases takes this whole idea of customer service and hospitality seriously. From your first call, we have experts in table bases that can answer all your questions. We’ve been in the business for over 50 years, and it shows. Precision-built to exacting specifications in our China factory, to the friendly voices taking your orders, JI Bases is a friendly and generous partner in the hospitality industry!
