Restaurant management is all about providing an excellent customer experience. From menu selection to design aesthetic, an establishment aims for a memorable dining experience so customers will share it on social media or recommend it to their friends. When a restaurant fails to deliver a great customer experience, it could be due to poor service, food, location, or overall atmosphere.
Atmosphere tells a customer what they can expect from their dining experience. This comes across through tables and seating, lighting, and decorations. Everything should be carefully selected when designing a restaurant’s layout—down to the table bases. A table's design is a cross between aesthetics and structure. It should fit the atmosphere, welcome the customer, and withstand use over time.
A common source of customer complaints is the infamous “wonky” or “uneven” table. Something as small as this can spoil a customer's first impression of an establishment. The “wobbly” table leaves a bad taste in their mouths before the waiter even starts an introduction.
Why “Wonky” are Tables a #1 Complaint?
Wobbly tables are a common complaint because they can make the dining experience incredibly difficult. Customers want to enjoy a nice meal and conversation but are unable to do so freely if they’re worrying about drinks spilling in their laps. Spills and broken dinnerware are sure to become a dining experience they will never forget—and not in a good way!
Social media and review sites like Yelp give everyone a platform to voice their opinions and share their experiences at various businesses. With these platforms, it is easy for someone to share a negative experience that deters possible future customers.
Customers aren’t the only ones impacted by the presence of uneven tables. Waitstaff is expected to provide prompt solutions when issues arise. As swapping out a table isn’t an efficient option, wait staff may opt to prop up a table with napkins, coasters, or whatever they have on hand. Not the most aesthetic solution! Not to mention the impression it will have on future customers until the table is fixed. Consistent bad customer experiences can have a lasting negative effect on the brand, reputation, and profits.
Your Solution to “Wonky” Tables
JI Bases manufactures multiple table base styles so you can find the perfect match for your establishment. From the traditional cast iron styles to more contemporary stainless-steel models, we can fit most tabletop sizes. Take a look at our recommended size guide!
At JI Bases, our table bases are equipped with adjustable glides on the feet to stabilize your table. The glides turn smoothly, adapting to uneven floors. If damaged or lost, replacement glides are available for a nominal cost! All to help ensure that your establishment has a solid foundation.
Improve customer satisfaction, increase sales, and protect your brand by eradicating the threat of wobbly tables. Feel free to reach out to us for further information on our table bases by emailing sales@jacobsinternational.com or calling our office at (888) 792-2275.
Get the right foundation with JI Bases!
