Ensuring a Solid Foundation
As a second part of looking at the Aging of America and the hospitality industry, this article will hopefully shed some light on what we all know has always been about providing a sense of comfort and belonging, but now - with an aging population.
The industry should be willing to go above & beyond to ensure that customer of all ages have similar quality experiences. For the first time, the United States is experiencing a population where older adults outnumber young people, creating a unique challenge. With this new demographic, comes a need for the industry to provide services and products that meet the needs of this group.
As the population of the United States ages, the hospitality industry needs to adjust to this new demographic of customers, one that demands quality, convenience, and a personalized experience. Are you ready? Let's explore some of the ways that this might look:
Adaptation: Changing Consumer Expectations
In every facet of hospitality, from restaurants to hotels, consumer expectations are changing. An aging population places higher demands on the industry for personal services and products that meet their needs. For example, an older customer may need assistance navigating a kiosk or "tablet" menu, or booking a room online, while a younger customer may be looking for those technological options.
The industry needs to be willing to change and adapt to these changing consumer expectations in order to remain competitive and successful. This could include providing choices like easy-to-navigate menus, offering assistive devices, and providing personalized services.
Investing in Technology
There is no doubt that technology is transforming the hospitality industry, providing new opportunities for growth and development. As the aging population continues to grow, the industry will need to invest in technology that can help make the customer experience more enjoyable and convenient; but don't forget that older populations are sensitive when it comes to technology.
Technologies such as artificial intelligence, voice-based ordering systems, and mobile apps can help streamline the customer experience, making it easier for customers of all ages to book a room or order food; however, some older adults may need staff assistance with these devices even if they're tech-savvy. Additionally, investing in technology can help the industry improve customer service, with features such as automated customer service and virtual assistants helping to provide a more personalized experience but make sure your team is well aware that older customers may need additional assistance.
Incorporating Assistive Devices
The hospitality industry also needs to understand that more personal assistive devices such as wheelchairs, walkers, and automated doors may need to be accounted for when building or rehabbing certain areas for use by all ages. Yes, ADA has many accessibility regulations already in place, but as our shift into a more active older population, the accessibility need will be greater.
JI Bases offers a solid foundation in their cast iron ADA table bases that coordinate with the 4-prong ("X"), and the 3-prong bases so you have the availability for all your table bases to "appear" aesthetically matched. This helps you to ensure that your ambiance doesn't suffer.
Making Hospitality Furnishings Age-Friendly
When considering furnishing for the hospitality industry, it is important to keep in mind the needs of aging individuals. The table bases need to be sturdy enough to accommodate the weight of an individual who may have to lean on the table. In addition, the table should be wide enough to comfortably fit a wheelchair; as well as to "store" a walker or cane while the individual enjoys their experience in your establishment.
Strong and Sturdy Table Bases from JI Bases: A Warm Welcome for All
Restaurants and hospitality businesses know that providing a comfortable, inviting experience to all patrons is key to success. JI Bases is proud to offer strong, sturdy table bases that can accommodate assistive devices such as wheelchairs and enable aging patrons to sit comfortably. Our bases are designed to provide optimal support and stability, while also providing a stylish and modern look that adds to the ambiance of any restaurant.
JI Bases also offers a variety of options to meet the needs of any hospitality business, including a range of styles (cast iron or stainless steel), sizes (13", 17" & 24" top plates), and heights (dining, bar, or custom). With these options, businesses can create tables that are perfectly suited to their space and needs.
Additionally, our durable bases are built to last (all of our cast iron styles come with a lifetime guarantee), ensuring that patrons can enjoy their meals in comfort and style for years to come. By choosing JI Bases, the restaurants and hospitality businesses can provide all patrons with a warm welcome in a comfortable and accessible environment. Contact us today to learn more at +1 (314) 395-9970 or +1 (888)792-2275. Or, if it's easier email us sales@jacobsinternational.com!
